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Quick Answers

Your Agency Questions Answered

Find answers to common questions about our partnership model, expertly curated platform, agency-focused services, and dedicated support. If you don't see your query here, please feel free to contact us directly.

What defines your "Pure Infrastructure Partner" approach?

It means we focus exclusively on providing best-of-breed hosting infrastructure for digital agencies, acting as a true, non-competing partner to support your growth.

Can I fully white-label the hosting services under my brand?

Yes, our platform's complete invisibility empowers you to offer all hosting services entirely under your own agency brand, if you choose that presentation method.

How do you ensure you won't compete for my agency's clients?

Our business model is strictly agency-focused. We do not engage in direct sales or marketing to end-clients. Your client relationships are always protected.

What control do I have over presenting hosting to my clients?

You have complete control. Our invisible platform lets you decide how to package and brand services, or transparently mention using a specialist partner.

What key technologies form your curated hosting platform?

Our platform is built on expertly selected, best-of-breed components for optimal performance and stability. More details are on our "Services / Our Infrastructure" page.

How do you maintain high platform reliability and uptime?

We maintain high reliability through redundant systems, comprehensive automated backups, and proactive 24/7 expert management to ensure maximum service availability.

Can your infrastructure scale with my agency and client needs?

Absolutely. Our platform is designed for dynamic scalability, allowing resources to adapt seamlessly to your agency's and your clients' growth and traffic demands.

What security measures protect my clients' websites and data?

We employ multi-layered security, including Web Application Firewalls (WAFs), DDoS mitigation, and continuous threat monitoring to safeguard all hosted data and applications.

Are developer tools like staging environments provided?

Yes, we provide essential developer tools, including staging environments, to facilitate smooth development, testing, and deployment workflows for your projects.

How does my agency access your technical support services?

You can access support primarily through our dedicated agency portal. Full contact protocols and details are provided during your partnership onboarding process.

What are your general support response time expectations?

We are committed to providing timely and effective support. Specific response time targets are outlined in our partnership agreement for clarity.

How is end-client support handled to protect my agency brand?

All end-client support is initiated via your agency. Our assistance can be 100% invisible or fully agency-branded, always protecting your client relationship.

What onboarding assistance is offered to new agency partners?

We provide dedicated onboarding assistance to ensure a smooth and efficient setup of your agency account and initial client sites on our platform.

Is there a self-service knowledge base for common issues?

Yes, a comprehensive knowledge base with articles, guides, and tutorials is available 24/7 via our agency portal for quick self-service help.

What is the process to become an agency partner with you?

Simply reach out via our "Become a Partner" page on our website. We'll then discuss your specific needs and guide you through our straightforward onboarding.

How are new client accounts or websites set up on your platform?

You'll have access to intuitive tools to easily provision and manage new client services, maintaining full control throughout the entire setup process.

Can I manage all my client services via a central dashboard?

Yes, our platform includes a central management portal specifically designed for agencies to efficiently oversee all their client accounts and services.

What if an end-client leaves my agency but wants to keep their hosting?

Our primary commitment is to your agency. If you direct us, we can ensure service continuity for the end-client for a smooth off-boarding. Our communication remains purely technical and our brand invisible.

Discover Our Support for Agencies

We look forward to connecting and exploring the possibilities for your agency.