Discover Our Support for Agencies
Quick Answers
Find answers to common questions about our partnership model, expertly curated platform, agency-focused services, and dedicated support. If you don't see your query here, please feel free to contact us directly.
It means we focus exclusively on providing best-of-breed hosting infrastructure for digital agencies, acting as a true, non-competing partner to support your growth.
Yes, our platform's complete invisibility empowers you to offer all hosting services entirely under your own agency brand, if you choose that presentation method.
Our business model is strictly agency-focused. We do not engage in direct sales or marketing to end-clients. Your client relationships are always protected.
You have complete control. Our invisible platform lets you decide how to package and brand services, or transparently mention using a specialist partner.
Our platform is built on expertly selected, best-of-breed components for optimal performance and stability. More details are on our "Services / Our Infrastructure" page.
We maintain high reliability through redundant systems, comprehensive automated backups, and proactive 24/7 expert management to ensure maximum service availability.
Absolutely. Our platform is designed for dynamic scalability, allowing resources to adapt seamlessly to your agency's and your clients' growth and traffic demands.
We employ multi-layered security, including Web Application Firewalls (WAFs), DDoS mitigation, and continuous threat monitoring to safeguard all hosted data and applications.
Yes, we provide essential developer tools, including staging environments, to facilitate smooth development, testing, and deployment workflows for your projects.
You can access support primarily through our dedicated agency portal. Full contact protocols and details are provided during your partnership onboarding process.
We are committed to providing timely and effective support. Specific response time targets are outlined in our partnership agreement for clarity.
All end-client support is initiated via your agency. Our assistance can be 100% invisible or fully agency-branded, always protecting your client relationship.
We provide dedicated onboarding assistance to ensure a smooth and efficient setup of your agency account and initial client sites on our platform.
Yes, a comprehensive knowledge base with articles, guides, and tutorials is available 24/7 via our agency portal for quick self-service help.
Simply reach out via our "Become a Partner" page on our website. We'll then discuss your specific needs and guide you through our straightforward onboarding.
You'll have access to intuitive tools to easily provision and manage new client services, maintaining full control throughout the entire setup process.
Yes, our platform includes a central management portal specifically designed for agencies to efficiently oversee all their client accounts and services.
Our primary commitment is to your agency. If you direct us, we can ensure service continuity for the end-client for a smooth off-boarding. Our communication remains purely technical and our brand invisible.